Private beta · Croatia-first · Selected EU markets

Guest requests and reception operations in one clean flow.

Boravio gives guests a no-install mobile portal for requests and messages while reception keeps every request, reply, quote and payment status in one operations view.

See product flow
No app install PIN guest access Conversation history
Operations
New 2Guest replies 1Unpaid 3
AttentionActiveUnpaidAll
Room 204 · Water

Guest reply · Payment pending · 6.00 €

Mark paidWrite offCancelHistory
Room 102 · Taxi transfer

Quote sent · Waiting for guest

Room 301 · Contact reception

Free request · New

Boravio HotelRoom 204Refresh
Water requestIn progress

Reception: We are preparing your request.

Taxi transferQuote sent

Reception: Price offer received.

No app installGuests use a mobile web portal.
No guest accountNo email, phone or app login required.
PIN-based accessEach stay gets controlled room access.
Automatic cleanupGuest access expires after the stay.
Who it is for

Built for smaller hospitality teams.

Boravio is designed for properties that need a clean guest request flow without a heavy hotel management system.

ApartmentsSimple room PIN access for short stays and self-check-in properties.
VillasCentralize guest needs without forcing staff into chat threads.
Small hotelsGive reception one operations view for requests, quotes and replies.
GuesthousesOffer a modern guest portal without adding accounts or app installs.
Reception operations

One screen for active work.

Reception sees requests by attention, active work, unpaid items and closed history. Each card keeps the conversation, status and next logical actions close together.

  • Compact operational cards with status-aware actions
  • Unread guest replies and request history
  • Recently updated tray when requests move between filters
Reception
Attention 2Active 5Unpaid 3ClosedAll
Recently updatedWater · Marked as paid · now in Active
Room 204 · Water

In progress · Payment pending · 6.00 €

Mark paidWrite offCancelHistory
Room 108 · Taxi transfer

Quote sent · Waiting

QuoteCancelHistory
Room 301 · Towels

Free request · New

DoneCancelHistory
OperationsAttention
Room 204Water · NEW
Room 102Taxi · Quote sent
Boravio HotelRoom 204Refresh
Water requestIn progress

Reception: We are preparing your request.

Taxi transferQuote sent

Reception: Price offer received.

How can we help?Choose request
Water2.00 €

Bottle of 2.5DCL

Total 6.00 €
Extra towelsFree

Fresh towels for the room

Guest portal

Simple enough for every guest.

Guests do not need an account or app-store install. They enter a PIN, track replies and tap the floating request button when they need something.

  • Floating request button for new guest requests
  • Accordion item selection with live quantity totals
  • Conversation modals with unread reply tracking
What guests can request

Common requests stay one tap away.

Reception defines the available request items, from free room help to fixed-price orders and custom price-on-request services.

Extra towelsHousekeeping and simple room needs.
Food & drinksWater, breakfast or minibar requests.
Taxi transferQuote, acceptance and conversation in one thread.
Late checkoutFixed price or price on request.
Room issueGuests report problems without phone calls.
Contact receptionDefined by reception as a normal request item.
Request flow

From request to confirmation without clutter.

Request modals show only what matters: item details, quantity, total and a clean review step before sending.

1 · Select

Request item

Water

Bottle of 2.5DCL

2.00 € × 3Total 6.00 €
2 · Review

Confirm details

Send this request?

Room 204 · Water

Quantity
3
Total
6.00 €
CancelSend request
3 · Track

Keep context

Reception is preparing your request.
Thank you.
Write a reply...
Built for daily operations

Everything stays attached to the request.

Messages, quotes, payment status and history stay connected so staff and guests do not lose context.

Guest request portal

Guests open a PIN-protected portal and send requests from their phone.

Operations dashboard

Reception handles attention, active, unpaid and closed requests without duplicate inboxes.

Unread tracking

New replies are tracked on the backend so staff and guests see consistent read state across devices.

Controlled access

Guest PINs are time-limited and tied to room access records with automatic cleanup after departure.

Clean request flow

Guests select an item, review details and send the request without clutter.

Fast web app

Local assets and lightweight screens keep the portal quick on mobile devices.

How it works

From guest request to completed task.

1

Create guest access

Reception creates a time-limited PIN for a room or stay.

2

Guest sends a request

The guest opens the portal, selects a request item and sends it to reception.

3

Reception handles it

Staff reply, quote, update payment status and close the request from Operations.

4

Guest gets updates

Status and conversation updates stay visible in the guest portal.

Request a Boravio demo.

Boravio is currently in private beta for apartments, villas, small hotels and guesthouses in Croatia and selected EU markets. For demo access, contact us and we will set up a guided walkthrough.