Private beta · Croatia-first · Selected EU markets

Guest requests and reception operations in one clean flow.

Boravio gives guests a mobile portal for requests and messages while reception keeps every request, conversation and operational payment status labels in one operations view.

See product flow
Mobile-first web app PIN guest access Conversation tracking
Operations
New 2Guest replies 1Unpaid 3
AttentionActiveUnpaidAll
Room 204 · Water

Guest reply · Unpaid · 6.00 €

PaidWrite offCancelHistory
Room 102 · Taxi

Quote sent · Waiting for guest

Guest portalRoom 204
Water requestIn progress

2.00 € × 3 · Total 6.00 €

Fresh towelsService

Reception is waiting for your reply.

RequestsContact
Reception operations

One screen for active work.

Reception sees requests by attention, active work, unpaid items and closed history. Each card keeps the conversation, status and next logical actions close together.

  • Compact operational cards with status-aware actions
  • Unread guest replies and request history
  • Recently updated tray when requests move between filters
Reception
Attention 2Active 5Unpaid 3ClosedAll
Recently updatedWater · Marked as paid · now in Active
Room 204 · Water

In progress · Unpaid · 6.00 €

PaidOffCancelHistory
Room 108 · Taxi

Quote sent · Waiting

QuoteCancelHistory
Room 301 · Towels

Free request · New

DoneCancelHistory
OperationsAttention
Room 204Water · NEW
Room 102Taxi · Quote sent
Guest portalRoom 204
Water requestIn progress

2.00 € × 3 · Total 6.00 €

Taxi requestQuote sent

Reception sent a quote.

Your request is on the way.
Thank you.
RequestsContact
RequestsTap an item
Water2.00 €

Bottle of 2.5DCL

Total 6.00 €
Coffee1.00 €

Fresh espresso

Guest portal

Simple enough for every guest.

Guests do not need an account or app-store install. They open a property-specific link, enter a PIN and use a mobile-first portal for requests and contact.

  • Fixed bottom navigation for Requests and Contact
  • Accordion item selection with live quantity totals
  • Conversation modals with unread reply tracking
Request flow

From request to confirmation without clutter.

Request modals show only what matters: item details, quantity, total and a clean review step before sending.

1 · Select

Order item

Water

Bottle of 2.5DCL

2.00 € × 3Total 6.00 €
2 · Review

Confirm details

Send this request?

Room 204 · Water

Quantity
3
Total
6.00 €
CancelSend request
3 · Track

Keep context

Reception is preparing your request.
Thank you.
Write a reply...
Built for daily operations

Everything stays attached to the request.

Messages, quotes, operational payment state and history stay connected so staff and guests do not lose context.

Guest request portal

Guests open a PIN-protected portal and send requests or contact messages from their phone.

Operations dashboard

Reception handles attention, active, unpaid and closed requests without duplicate inboxes.

Unread tracking

New replies are tracked on the backend so staff and guests see consistent read state across devices.

Controlled access

Guest PINs are time-limited and tied to room access records with automatic cleanup after departure.

Mobile-first modals

Conversation and request flows are optimized for phones, tablets and desktop browsers.

Mobile-ready

Fast mobile-friendly screens, local assets and no unnecessary third-party icon services.

How it works

From guest request to completed task.

1

Create guest access

Reception creates a time-limited PIN for a room or stay.

2

Guest sends a request

The guest opens the portal and sends a request or message.

3

Reception handles it

Staff reply, quote, update operational payment status and resolve the request from Operations.

4

Guest gets updates

Status and conversation updates stay visible in the guest portal.

Request a Boravio demo.

Boravio is currently in private beta for apartments, villas and small hotels in Croatia and selected EU markets. For demo access, contact us and we will set up a guided walkthrough.